Debt Recovery Officer

Job Description

Sterling Workforce Solutions is currently recruiting for a motivated and compliance-driven Debt Recovery Officer to join a growing financial services organisation. The successful candidate will be responsible for managing overdue accounts, negotiating repayment plans, and ensuring collections are handled in line with regulatory requirements.

This is an excellent opportunity for a results-focused professional who can balance firm debt recovery practices with high standards of customer service and compliance.

Key Responsibilities:
Contact customers regarding outstanding balances via phone, email, and written communication
Negotiate realistic repayment plans based on financial assessments
Maintain accurate records of all communications and payment arrangements
Ensure full compliance with FCA regulations and company policies
Monitor accounts and escalate cases when required
Work towards monthly recovery targets and KPIs
Handle sensitive situations professionally while maintaining company reputation
Requirements:
Previous experience in debt recovery, collections, or credit control
Strong understanding of compliance and regulatory guidelines
Excellent negotiation and communication skills
Ability to manage workload and meet performance targets
Good IT and CRM system knowledge
Professional and confident telephone manner
Preferred:
Experience in financial services or credit management
Knowledge of UK consumer credit regulations